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03-14-2008, 04:21 PM
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Novak' Customer Service rocks!
I called Novak today to order some Craig Spegel grips for my Colt .380. I told the guy who answered the phone what I needed, and he said, "Let me make sure I've got them in stock." After a minute he came back and said, "Yep. I've got them right here in my hand."
I placed my order, and he said they'd ship out today or Monday. I told him I really needed them in a hurry and asked if he could ship them overnight. He asked me if I wanted just regular overnight, or did I need overnight with a Saturday delivery. I told him that if he could get them out today with overnight Saturday delivery I'd take that, otherwise regular overnight would be fine. He said, "OK. I'll see if I can do that. You'll either have them Saturday or Monday." It wasn't five minutes later that he called me back to let me know that they were going out today, with Saturday delivery. So I'll have them tomorrow. Now that's great customer service!
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Rico 
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03-14-2008, 05:03 PM
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This reflects my experience with them. I had a set of low mount sights done on my hi-power... talk about great machining!
 .... No light under or in any of the cuts and absolutely perfectly done... back in a week with the slide reblued to boot!...I am about to have them do a set on my Para... It is worth it to pay them to fit the sights!
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"Under the table Greebo sat and washed himself. Occasionally he burped. Vampires have risen from the dead, the grave and the crypt, but have never managed it from the cat." "Greebo turned upon Granny Weatherwax a yellow-eyed stare of self-satisfied malevolence, such as cats always reserve for people who don't like them, and purred. Greebo was possibly the only cat who could snigger in purr" Greebo the Cat - Terry Pratchett "Witches Abroad"
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03-17-2008, 12:41 PM
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Quote:
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"Saying a person has the right to defend themself, while not allowing them a CCW, is like espousing free speech as long as no verbs are involved." ~ Some really cool guy, circa 2007 "Mr. Heller maintains that disassembled rifles and shotguns are no substitute for handguns, "any more than the government could prohibit books because it permits newspapers and considers them an 'adequate substitute.'" " "America is at that awkward stage. It’s too late to change the system from within, yet too early to shoot the bastards." - Claire Wolf "SHIMH"
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03-17-2008, 04:46 PM
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Good to hear that the folks at Novak are on top of their game.
 I only wish other places (*cough,Kimber,cough*) had the same approach to customer service.
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"Always cheat, always win. The only unfair fight is the one you lose."
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